Returns & Refunds

We want you to be satisfied with your purchase. If you need to return an item, please review the information below.

Returns

If you are not completely satisfied with your purchase, you may return eligible items within 14 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be returned in its original packaging
  • Proof of purchase must be provided

Please note that custom or bespoke items cannot be returned unless faulty.

How to request a return

To start a return, please contact us using our Customer Support form with the following details:

  • Your order number
  • The item(s) you wish to return
  • Reason for return

Our team will review your request and provide return instructions.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be processed to your original payment method
  • Please allow 5–10 working days for the refund to appear

Faulty or damaged items

If your item arrives damaged or faulty, please contact us as soon as possible with:

  • Your order number
  • A description of the issue
  • Photographs of the item

We will arrange a replacement, repair or refund where appropriate.

Return shipping

  • Customers are responsible for return shipping costs unless the item is faulty
  • We recommend using a tracked service, as we cannot be responsible for items lost in transit

Contact

If you have any questions regarding returns, please contact our team and we’ll be happy to help.